Customer Service Executive - Cadishead

Job Description

 Location: Cadishead

Salary: Competitive rates

Role Type: Full Time – Permanent

Hours: 40 hours per week

Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.

Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.

We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it’s people, you’ll find CSG is a great place to be.

Benefits of a CSG employee:  

• Attractive basic salary
• Annual bonus scheme for all employees.
• Long Service Award.
• Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
• Employee referral bonus scheme.
• Attractive pension plan.
• Share Options – buy into our family future.
• Company perks for discounts to retail outlets and more.
• Further development opportunities through in-house, external training
• Company health care cash plan.
• 33 days holiday inclusive of public bank holidays.

Role Accountabilities:

·To provide administrative support to the operational depot.

·Ensure compliance with the Group’s Health and Safety policy and behaviors.

·Demonstrate CSG performance behaviors.

·Update in-house computer database and operating system as appropriate with all relevant data.

·Provide operational and administrative support which include day to day administration tasks, answering inbound calls and emails, generation of quotations and following them through to order stage and the handling of any complaints and acting on them accordingly.

·Ensure all aspect of the order process are followed, booking transport, booking disposal, generation of compliment paperwork and labels if required.

·Raise appropriate paperwork for all contracts under the responsibility of the division.

·Provide administrative support on ad hoc tasks as requested

·Ensure customer confidentiality within all tasks.

·Assist with the completion of all the relevant tasks for ‘end of month’ within the timescale given for the division.

·Effectively communicate and coordinate with all sections of the business to meet tasks, deadlines and agreed customers SLAs & KPIs.

·Take ownership of customer calls and orders distributing to relevant sections of the business

·Coordinate other calls and activities as required or requested.